FAQ

I- ABOUT PRODUCTS

Sacha Inchi is a plant native to the Amazon rainforest in South America. Its seeds are naturally rich in Omega-3, Omega-6, and Omega-9 fatty acids, as well as protein and antioxidants, making them highly valued for their nutritional and health benefits.

Sacha Inchi was introduced to Cambodia on 12 February 2015 through the Suosdei Cambodia Association.

Answer: Regular consumption of Sacha Inchi Oil may help support overall health and well-being.

Summary of Key Benefits (Based on Scientific Evidence

Supports Cardiovascular Health
May help improve blood lipid profiles and support heart and blood vessel health, potentially reducing the risk of cardiovascular disease.

Supports Liver Health
May help reduce fat accumulation in the liver and support a healthy inflammatory response.

Promotes Healthy Skin and Helps Combat Premature Aging
Rich in antioxidants and healthy fatty acids that help nourish, protect, and maintain healthy skin.

Supports Brain Function and Emotional Well-being
Omega-3 fatty acids may help support cognitive function, mental clarity, and emotional balance.

Disclaimer:
Sacha Inchi Oil is not intended to diagnose, treat, cure, or prevent any disease. It is a dietary supplement designed to support overall health as part of a balanced diet and healthy lifestyle.

Answer: Sacha Inchi Oil is suitable for adults who wish to supplement their intake of Omega fatty acids and support their daily health and overall well-being.

Precautions:
Sacha Inchi Oil is not recommended for:

  • Pregnant women, unless advised by a qualified healthcare professional.
  • Individuals with bleeding disorders.
  • Individuals scheduled for surgery should discontinue use at least one week before the procedure.
  • Consumption may be resumed 3–4 days after surgery, or as advised by a healthcare professional, once the postoperative condition is stable.

Answer:
Store Sacha Inchi Oil in a cool, dry place, away from direct sunlight and excessive heat. Keep the bottle tightly closed after each use and store it out of the reach of children to help maintain the product’s quality and freshness.

II - PURCHASE & PAYMENT

Answer:
Customers can place an order by selecting their desired products on the website, completing the required customer and shipping information, choosing a preferred payment method, and confirming the order. Once the order is confirmed, our team will prepare, inspect, package, and deliver the products to the specified delivery address.

Ordering and Payment Process
🛍️ Step 1

Select the product(s) you wish to purchase from our website.

⬇️

🛒 Step 2

Add the selected product(s) to your shopping cart.

⬇️

📝 Step 3

Complete your customer information and provide an accurate shipping address.

⬇️

💳 Step 4

Choose your preferred payment method:

  • ABA QR Code Payment
  • Mobile Banking Application
  • Bank Transfer
  • Cash on Delivery (COD)

⬇️

✅ Step 5

Review your order details and confirm your purchase.

⬇️

📧 Step 6

You will receive an Order Confirmation and an Electronic Invoice (E-Invoice) via the registered email address.

⬇️

📦 Step 7

Our team will prepare your order, conduct quality inspection, and securely package the products.

⬇️

🚚 Step 8

Your order will be delivered to the shipping address provided.

⬇️

🎉 Step 9

Receive your order and complete the purchasing process.

Order Process Summary

Select Product(s)Add to CartEnter Shipping InformationChoose Payment MethodConfirm OrderReceive E-Invoice via EmailQuality Inspection & PackagingDeliveryReceive Your Product

Note

Your Electronic Invoice (E-Invoice) will be securely stored in the Suosdei Cambodia Association system. Customers may use the E-Invoice as proof of purchase for order tracking, product exchanges, refunds, or after-sales services.

Service Motto

“Simple Ordering, Secure Payments, and Reliable Delivery.”

Answer:
Customers may complete their payment using any of the following methods:

  1. ABA KHQR and ABA PAY
  2. Credit and Debit Cards, including:
    • Visa
    • UnionPay
    • JCB
  3. Cash on Delivery (COD)
    Cash on Delivery is available only for existing customers with delivery addresses within Cambodia, subject to the Association’s applicable terms and conditions.
  4. Other Payment Methods
    Additional payment options may be available as determined by the Association. For further information, please contact us:

    Telephone: +855 15 745 577
    Email: wts@suosdei.com

An Electronic Invoice (E-Invoice) will be issued and sent to the customer’s registered email address once the payment has been successfully verified and confirmed.

III- Quality, Safety, and Customer Service

Answer:
Sacha Inchi Oil is produced from carefully selected Sacha Inchi seeds and manufactured in accordance with hygienic production standards. Quality control measures are implemented at every stage of the production process—from the selection of raw materials through processing and packaging—to ensure the product’s quality, purity, and natural flavor.

Answer:
Yes. The product is manufactured in accordance with hygiene and food safety principles. The production, packaging, and storage processes are carefully controlled to help ensure that the product is safe for consumers when used as directed.

Answer:
Yes. The raw materials used in our Sacha Inchi Oil are sourced through legally established contract farming operations managed by the Suosdei Cambodia Association in Mondulkiri Province, Cambodia, since 2015. The products are processed at the Association’s processing facility located in Baray District, Kampong Thom Province.

Customers can also access product traceability information, including the production date and other important product details, through the information provided on the product packaging or the Association’s traceability system, where available.

If You Have More Questions

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