WEBSITE POLICY

E-commerce Website: www.suosdei.com
1. Introduction

The website www.suosdei.com is the official e-commerce platform of the Suosdei Cambodia Association. Its mission is to enhance the livelihood of customers through the sale of organic agricultural products and other Cambodian-made goods to both local and international markets. This website operates legally and complies with international standards.

2. Website Objectives

  • To provide an electronic platform for selling and promoting Cambodian products

  • To ensure fair competition in alignment with national and international markets

  • To support Cambodia’s economic development

  • To guarantee safe and legitimate transaction operations

3. Privacy Policy

www.suosdei.com is committed to protecting customers’ personal data, including: Name , Address , Phone number , Email , Payment information ,Purchase history

We adhere to international standards such as GDPR and CCPA for data collection, use, and storage.
Please refer to our Privacy Policy for more details.

4. Cookies Policy

We use cookies to: Improve website functionality , Remember user preferences , Analyze web traffic , Provide personalized experiences

You may manage your cookie preferences through your browser settings.
Please read our Cookies Policy for more information.

5. Terms of Use

By accessing www.suosdei.com, you agree to the following terms:

  • Do not use the website for unlawful activities

  • Do not transmit fraudulent or disruptive information

  • Do not share or distribute website data without permission

Please refer to our Terms of Use for full details.

6. Payment & Shipping

We offer online payment options and delivery services domestically and internationally.
Payment transactions are securely processed via trusted third parties such as PayWay, Visa, MasterCard, and ABA Pay, all certified under PCI-DSS standards.

Please read our Shipping Policy and Refund Policy for more details.

7. User Rights

Customers have the right to:

  • Request access to their personal data

  • Modify or delete their information

  • Opt out of marketing communications

  • Change or withdraw their consent

Key Features of the Website
1. Multifunctional Platform

This website is not limited to promoting and distributing nutritional products—it also focuses on:

  • Sharing knowledge about health and well-being

  • Supporting social causes

  • Contributing to improving the livelihoods of its customers

2. Legal Compliance

The website is legally registered and licensed by the Suosdei Association.
Customers can trust that all purchases are conducted in accordance with legal and safety standards.

3. Convenient Online Shopping

Customers can shop for products online anytime, anywhere, reducing time and expenses compared to in-person shopping.

4. Quality Products

All products sold on the website meet approved standards and quality criteria.
The platform helps customers select nutritious and beneficial products with confidence.

5. Modern & User-Friendly Design

The website features a clean, modern, and intuitive interface that enhances the online shopping experience, even better than traditional offline shopping.

6. Transparent Product Information

Each product includes clear and detailed information such as: Benefits , Usage instructions, Pricing , Source of origin
This transparency helps customers compare and make informed purchase decisions.

7. Supporting Local Economic Development

The website plays a role in promoting the distribution of locally made products via e-commerce, generating income, and supporting job creation within communities.

8. Trustworthy, Safe, and High-Quality

This platform is more than just an online store—it offers a trustworthy, secure, and high-quality experience.
It values ease of use, lawful transactions, and social impact.

In Summary:

The website offers a convenient and diverse range of options for customers.
Products can be purchased easily, legally, and through secure payment methods.

9. Products & Services

Nutritional Products: The platform offers Sacha Inchi products, especially Sacha Inchi oil, a natural nutritional supplement.
These products are focused on promoting health and general well-being.

Website Services:

  • Education and Awareness: Sharing knowledge on health and nutrition with the general public

  • Product Distribution: Supplying Sacha Inchi oil and other products

  • Social Contribution: Supporting public health education and community initiatives

10. Benefits of Shopping on the Website

  • Complies with international standards and legal regulations

  • Offers a modern, secure platform for payment and transactions

  • Saves time and money for customers

  • Keeps clear transaction records

  • Makes product selection easier and more efficient

  • Provides guaranteed quality and transparent pricing

11. Contact Information

For inquiries, please contact the Suosdei Association:

🌐 Website: https://www.suosdei.com
📧 Email: wts@suosdei.com
📍 Address: O Suosdei Village, Baray Commune, Baray District, Kampong Thom Province, Cambodia
📞 Phone: +855 (12 45 77 55)

SLOGAN – CORE VALUE

Slogan: The association you can trust, the association for people, Core Value : Code of business conduct, and corporates social responsibility.

Order Tracking Policy and Process Flow

Go to “My Account” → “My Orders”, then enter your email or phone number and the order code (e.g., ++++) to track the delivery. Certainly ! below is an official order tracking policy and process flow document tailored for Suosdei Cambodia Association, written in formal business language and aligned with international trade and e-commerce standards.

ORDER TRACKING POLICY AND PROCESS FLOW

🌐Website:www.suosdei.com Last Update : September 15, 2025

1. Association Background The Suosdei Cambodia Association was officially established on July 24, 1993, by Mr. SONG SENG, as the founder. The association is registered with the Ministry of Interior under the name “Sousdei Cambodia” and holds an official Operating License No. 223 សជណ, issued on February 18, 2008.Through its official e-commerce platform at www.suosdei.com, the association operates a legitimate business that produces and distributes organic agricultural products, especially Sacha Inchi  under internationally recognized standards such as 5S, GHP, and HACCP.

2. Purpose of This PolicyThis policy establishes the order tracking standards and procedures to be followed for all customer purchases made through Suosdei Cambodia’s E-commerce platform. It ensures transparency, traceability, and accountability throughout the product delivery cycle, in compliance with international trade practices.

3. ScopeThis policy applies to: All customer orders placed via www.suosdei.com Internal logistics and supply chain teams . Third-party delivery services and partners involved in fulfillment. Customer service and complaint resolution

4. Tracking Policy OverviewWe are committed to providing a secure and transparent process for customers to track their orders from purchase to delivery. The tracking system is designed to : Notify customers of order status changes in real-time. Provide accurate shipping information and estimated delivery time. Offer direct access to shipping carrier’s tracking tools. Support customers through every step of the fulfillment journey

5. Order Tracking Workflow 📦 Step-by-Step Process Flow :

Stage Description Customer Notification Responsible Party
1.Order Confirmation Customer places an order through the website Order confirmation sent via email /SMS with Order ID E-commerce System
2. Payment Verification Payment is confirmed via integrated gateway Payment receipt issued automatically Finance Team
3. Order Processing Product is picked, packed, and labeled Status updated: “Processing” Warehouse Team
4. Dispatch Order handed over to shipping partner Tracking number sent via email/SMS Logistics Team
5. In Transit Product is in delivery route Link to carrier tracking page provided Shipping Partner
6. Delivered Customer receives the product Delivery confirmation via email/SMS Customer
7. Post-Delivery Optional feedback request sent Customer satisfaction survey Customer Support

6. Information Provided to Customers Each customer will receive the following information automatically : Unique Order Number (Order ID). Invoice and Payment Confirmation . Name of Courier/Shipping Company. Tracking Number. Estimated Delivery Timeframe.  Link to Track Shipment in Real Time. Support Contact Information

7. Tracking Tools Customers may track their orders through : A “Track Order” section on the website: www.suosdei.com/track.Direct tracking links provided via email or SMS. Contacting customer service for manual updates

8. Customer Service Support If customers encounter delays or issues, they are encouraged to reach out through the following channels:

  • 📞 Phone: + 855: 12 45 77 55 / 15 74 5577
  • 📧Email : wts@suosdei.com /
  • 💬 Live Chat or Telegram: @SUOSDEI7
  • ⏰ Business Hours: Monday – Sunday, 7:00 AM – 5:00 PM (Cambodia Time)

9. Compliance with International StandardsSuosdei Cambodia’s Order Tracking Policy is aligned with the following international standards:

  • ✅ ISO 9001:2015 – Quality Management System
  • ✅ UN/CEFACT – International Trade Facilitation Standards
  • ✅ GS1 Standards – For logistics traceability and product tracking
  • ✅ GDPR-equivalent Privacy Standards – To protect customer data
  • ✅ E-commerce Best Practices – Transparency, timeliness, and customer satisfaction
10. Policy Review and Updates

This policy will be reviewed at least once annually or whenever significant system or operational changes occur. Updates will be reflected on the website and shared with relevant stakeholders.

✅ Final Note

Suosdei Cambodia Association is committed to delivering products with reliability, transparency, and customer satisfaction as the highest priorities. This policy ensures that every order is traceable, accountable, and delivered with care.

Thank you for your trust and support.

Suosdei - Business Networking

Ministry of Agriculture  Forestry and Fishing /  Contract Farming /Ministry of Interior / Ministry of Commerce / Ministry of Industry, Science, Technology & Innovation / one product one village / ABA Bank / GiantFocust Co., Ltd. UNDP CAMBODIA / UNIDO CAMBODIA / EU-GIZ / KHMER ENTERPRISE (KE) / Student from other Universities / YEAC / FASMEC / INNOLAP KAMPONG THOM / Food Processing TASK Center./ CGCC / FEEDIFUTURE – USAID

License and Certificate

Coming Soon !??   ………………….

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