PURCHASE METHOD

official website of international standards

1. Accessing the website www.suosdei.com

Use your phone or computer to visit www.suosdei.com.

2. Selecting Desired Products

You can browse products by category or use the search box. If you like a product, click on it to see details (price, description, usage instructions, etc.).

3. Choosing Quantity

After selecting a product, click “Add to Cart.”
If you want more than one item, click the “+” button and then “Update”.
When ready, click “Proceed to Checkout.” If you do not wish to increase the quantity, skip the “+” step and simply proceed to checkout.

4. Using an Existing Account

Enter your phone number or email and password, then click “Login to Account.”
If you forgot your password, click “Forgot Password” and follow the steps provided to reset it.

5. Creating a New Account

If you do NOT already have an account, click “Don’t have an account?” Then you will see “Billing Information” fields which must be filled out:

First name, Last name
Business or family name (if applicable)
Region (Cambodia), Address: house number, street name, district / city, postal code (e.g. 855)
Phone number, Email address

After completion, click “Create Account”, then “Continue.”
Note: Billing information should match your official documents (name, address, etc.).

6. Entering the Delivery Address

Fill out the recipient’s delivery address, if different from the billing address.
If the delivery address is the same as the billing address you already provided, you may skip this step.
Then click “Continue.” You’ll then see the Product Subtotal, the name(s) of the product(s) you selected, their quantities, and the total cost.

7. Choosing Payment Method (Three Options)

There are three payment options:

Cash on Delivery: Available only for returning customers whose address is in Cambodia.
ABA KHQR payment.
Credit / Debit Card: Visa / MasterCard / UnionPay / JCB.

8. Placing the Order

After clicking “Place Order”, you will receive a message or an email confirming your order — that is the invoice.

Order Tracking Policy and Process Flow Tracking the Shipment

Go to “My Account” → “My Orders”, then enter your email or phone number and the order code (e.g., ++++) to track the delivery. Certainly ! below is an official order tracking policy and process flow document tailored for Suosdei Cambodia Association, written in formal business language and aligned with international trade and e-commerce standards.

1. Company Background

The Suosdei Cambodia Association was officially established on July 24, 1993, by Mr. SONG SENG, as the founder. The association is registered with the Ministry of Interior under the name “Sousdei Cambodia” and holds an official Operating License No. 223 សជណ, issued on February 18, 2008.

Through its official e-commerce platform at www.suosdei.com, the association operates a legitimate business that produces and distributes organic agricultural products, especially Sacha Inchi under internationally recognized standards such as 5S, GHP, HACCP , ISO

2. Purpose of This Policy

This policy establishes the order tracking standards and procedures to be followed for all customer purchases made through Suosdei Cambodia’s E-commerce platform. It ensures transparency, traceability, and accountability throughout the product delivery cycle, in compliance with international trade practices.

3. Scope

This policy applies to: All customer orders placed via www.suosdei.com Internal logistics and supply chain teams . Third-party delivery services and partners involved in fulfillment. Customer service and complaint resolution

4. Tracking Policy Overview

We are committed to providing a secure and transparent process for customers to track their orders from purchase to delivery. The tracking system is designed to : Notify customers of order status changes in real-time. Provide accurate shipping information and estimated delivery time. Offer direct access to shipping carrier’s tracking tools. Support customers through every step of the fulfillment journey

5. Order Tracking Workflow 📦 Step-by-Step Process Flow :

Stage	Description	Customer Notification	Responsible Party
1.Order Confirmation	Customer places an order through the website	Order confirmation sent viaemail/SMS with Order ID	E-commerce System
2. Payment Verification	Payment is confirmed via integrated gateway	Payment receipt issued automatically	Finance Team
3. Order Processing	Product is picked, packed, and labeled	Status updated: “Processing”	Warehouse Team
4. Dispatch	Order handed over to shipping partner	Tracking number sent via email/SMS	Logistics Team
5. In Transit	Product is in delivery route	Link to carrier tracking page provided	Shipping Partner
6. Delivered	Customer receives the product	Delivery confirmation via email/SMS	Customer
7. Post-Delivery	Optional feedback request sent	Customer satisfaction survey	Customer Support

6. Information Provided to Customers

Each customer will receive the following information automatically : Unique Order Number (Order ID). Invoice and Payment Confirmation . Name of Courier/Shipping Company. Tracking Number. Estimated Delivery Timeframe. Link to Track Shipment in Real Time. Support Contact Information

7. Tracking Tools

Customers may track their orders through : A “Track Order” section on the website: www.suosdei.com/track.Direct tracking links provided via email or SMS. Contacting customer service for manual updates

8. Customer Service Support

If customers encounter delays or issues, they are encouraged to reach out through the following channels:

📞 Phone: +855: 12 45 77 55 / 15 74 5577 / 66 755577
📧 Email: wts@suosdei.com / suosdei4@gmail.com
💬 Live Chat or Telegram: @SUOSDEI7
⏰ Business Hours: Monday – Sunday, 7:00 AM – 5:00 PM (Cambodia Time)

9. Compliance with International Standards

Suosdei Cambodia’s Order Tracking Policy is aligned with the following international standards:

✅ ISO 9001:2015 – Quality Management System
✅ UN/CEFACT – International Trade Facilitation Standards
✅ GS1 Standards – For logistics traceability and product tracking
✅ GDPR-equivalent Privacy Standards – To protect customer data
✅ E-commerce Best Practices – Transparency, timeliness, and customer satisfaction

10. Policy Review and Updates

This policy will be reviewed at least once annually or whenever significant system or operational changes occur. Updates will be reflected on the website and shared with relevant stakeholders.

✅ Final Note

Suosdei Cambodia Association is committed to delivering products with reliability, transparency, and customer satisfaction as the highest priorities. This policy ensures that every order is traceable, accountable, and delivered with care.

Thank you for your trust and support.

Founding Fund, Partners, and Cooperation

The creation of this website was supported by funding from the United Nations Development Program (UNDP) and the Royal Government of Cambodia, aimed at assisting Cambodian Micro, Small and Medium Enterprises (MSMEs) in 2022.
The website was developed by Giantfocust Co., Ltd., and it functions as an e-commerce business platform.
Payment for goods on this website is processed through ABA Bank, which officially signed an agreement with the Suosdei Cambodia Association on June 23, 2023, to enable secure payment transactions for customers purchasing products via this website.
In this collaboration, ABA Bank partnered with Giantfocust Co., Ltd. to ensure secure integration of the payment gateway on the website.
The purchasing system on the website is managed by senior officials of the Suosdei Cambodia Association, while the technical maintenance and updates of the website are handled by Giantfocust Co., Ltd.
Product quality control, safety standards, and promotional content are officially reviewed, documented, and remain under the responsibility of the Suosdei Cambodia Association.
The products offered on this platform consist of a wide variety of Cambodian goods that meet both national and international standards and legal recognition.
The website will be continuously updated to improve and better serve customers by making it easier to purchase and track their orders.