{"id":2716,"date":"2023-01-16T10:46:37","date_gmt":"2023-01-16T10:46:37","guid":{"rendered":"https:\/\/suosdei.com\/?page_id=2716"},"modified":"2026-06-23T10:25:58","modified_gmt":"2026-06-23T10:25:58","slug":"purchase-details","status":"publish","type":"page","link":"https:\/\/suosdei.com\/en\/purchase-details\/","title":{"rendered":"Customer Policy"},"content":{"rendered":"

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Customer Protection and E-Commerce Policy<\/h5>\n
Suosdei Cambodia Association<\/h5>\n
Website: www.suosdei.com<\/a><\/span><\/h5>\n
1. Policy Statement<\/h5>\n

Suosdei Cambodia Association is firmly committed to protecting and promoting the rights, interests, safety, privacy, and trust of all customers who use the website www.suosdei.com<\/a>. The Association shall conduct all e-commerce activities with transparency, integrity, accountability, and responsibility, ensuring that customers receive accurate information, quality products, and reliable services in compliance with applicable laws and relevant international standards.<\/p>\n

2. Purpose<\/h5>\n

This Policy is established to protect the rights and interests of customers, ensure the accuracy of product and service information, safeguard personal data, enhance the security of electronic transactions, and provide effective mechanisms for complaint handling and dispute resolution. It also aims to strengthen customer confidence and support the sustainable development of e-commerce activities.<\/p>\n

3. Core Principles of Customer Protection<\/h5>\n

Suosdei Cambodia Association implements customer protection based on the core principles of transparency, fairness, safety, quality, accountability, privacy protection, and respect for customer rights. All commercial activities shall be conducted honestly and ethically, without the use of deceptive, misleading, or unfair practices that may adversely affect customers.<\/p>\n

4. Customer Rights<\/h5>\n

Customers have the right to receive complete and accurate information regarding products and services, the right to obtain products that meet applicable quality and safety standards, the right to privacy and protection of personal data, the right to submit complaints and requests for resolution, and the right to receive compensation, product replacement, or refunds where products or services do not conform to the descriptions, representations, or agreed conditions.<\/p>\n

5. Responsibilities of Suosdei Cambodia Association<\/h5>\n

The Association is responsible for providing accurate and verifiable information, implementing appropriate security measures for data management and electronic transactions, delivering professional services, and responding to customer concerns and complaints promptly, fairly, and transparently.<\/p>\n

6. Transparency and Accuracy of Information<\/h5>\n

The Association shall provide clear and accurate information regarding products and services, including product names, origin, ingredients, specifications, usage instructions, prices, additional charges where applicable, and other relevant terms and conditions. The Association shall not publish false, misleading, deceptive, or inaccurate information that may influence customer decisions unfairly.<\/p>\n

7. Product Safety and Quality<\/h5>\n

The Association is committed to ensuring that all products offered through the website are produced, processed, packaged, and distributed in accordance with applicable quality and safety standards. Products shall have identifiable and traceable sources and shall undergo appropriate quality control procedures prior to being offered to customers.<\/p>\n

8. Personal Data Protection and Privacy<\/h5>\n

The Association shall collect, use, store, and protect customers\u2019 personal data in accordance with its Privacy Policy and applicable laws and regulations. Personal information shall only be used for legitimate and authorized purposes and shall not be sold, disclosed, or transferred to third parties without the customer\u2019s consent, except where required by law.<\/p>\n

9. Security of Payment Transactions<\/h5>\n

The Association shall implement appropriate safeguards to ensure the security of electronic payment transactions and to protect customers from fraud, unauthorized access, identity theft, and misuse of financial information. All payment transactions shall be conducted through secure and traceable systems.<\/p>\n

10. Ordering, Delivery, and Fulfillment<\/h5>\n

The Association shall process customer orders accurately and efficiently and shall provide customers with relevant information regarding order status and delivery arrangements. Products shall be packaged and transported using appropriate methods to preserve their quality and safety until they reach the customer.<\/p>\n

11. Product Replacement, Refunds, and Compensation<\/h5>\n

Customers may request product replacement, refunds, or compensation in cases where products are damaged, incorrect, defective, fail to meet quality requirements, or do not conform to the product description. The Association shall review and resolve such requests fairly, transparently, and within a reasonable timeframe.<\/p>\n

12. Complaint Management and Dispute Resolution<\/h5>\n

The Association shall maintain an accessible and effective system for receiving, managing, and resolving customer complaints. All complaints and disputes shall be reviewed, investigated, and resolved fairly in accordance with established procedures while respecting the rights of all parties involved.<\/p>\n

13. Protection of Vulnerable Consumers<\/h5>\n

The Association shall pay particular attention to vulnerable consumers, including children, older persons, persons with disabilities, and individuals with limited capacity to access or understand information. The Association shall avoid marketing, promotional, or sales practices that may exploit or take unfair advantage of such consumers.<\/p>\n

14. Ethical Marketing and Fair Business Practices<\/h5>\n

The Association shall conduct all marketing and promotional activities with integrity, responsibility, and respect for consumer rights. All advertisements, discounts, special offers, and promotional communications shall be truthful, substantiated, and free from misleading representations.<\/p>\n

15. Social Responsibility and Sustainability<\/h5>\n

The Association is committed to conducting business activities in a socially and environmentally responsible manner by supporting sustainable agriculture, promoting efficient resource utilization, and contributing to the well-being of communities and stakeholders.<\/p>\n

16. Compliance with Laws and International Standards<\/h5>\n

The Association shall conduct its e-commerce activities in compliance with the laws, regulations, and standards of the Kingdom of Cambodia, as well as relevant international principles and standards concerning consumer protection, information security, privacy rights, and electronic commerce.<\/p>\n

17. Monitoring and Continuous Improvement<\/h5>\n

The Association shall regularly review, evaluate, and update this Policy to ensure its continued effectiveness and alignment with technological developments, customer expectations, legal requirements, and international best practices. Continuous improvement shall be regarded as a fundamental element in strengthening customer trust and service quality.<\/p>\n

18. Approval<\/h5>\n

This Policy shall take effect from the date of approval and shall apply to all e-commerce activities conducted by Suosdei Cambodia Association through the website www.suosdei.com<\/a>. The Policy shall be reviewed at least once annually or whenever significant changes occur that may affect its implementation.<\/p>\n

Approved by:<\/strong> Suosdei Cambodia Association
President:<\/strong> Mr. Song Seng
Date:<\/strong> 23 June 2026<\/p>\n

Policy Motto<\/h5>\n

\u201cProtecting Customers through Transparency, Trust, and Responsibility for a Safe and Sustainable E-Commerce Experience.\u201d<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n

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SLOGAN – CORE VALUE<\/strong><\/h5>\n

Slogan:<\/strong> The association you can trust, the association for people, Core Value :<\/strong> Code of business conduct, and corporates social responsibility.<\/p>\n

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[\/vc_column_text][vc_toggle title=”Order Tracking Policy and Process Flow” style=”round” color=”green” css_animation=”slideInDown” el_class=”link”]Go to \u201cMy Account\u201d \u2192 \u201cMy Orders\u201d<\/strong>, then enter your email or phone number and the order code (e.g., ++++) to track the delivery. Certainly ! below is an official order tracking policy and process flow document tailored for Suosdei Cambodia Association, written in formal business language and aligned with international trade and e-commerce standards.<\/p>\n

ORDER TRACKING POLICY AND PROCESS FLOW<\/span><\/p>\n

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\ud83c\udf10Website:www.suosdei.com Last Update : September 15, 2025<\/p>\n

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1. Association\u00a0Background <\/strong>The\u00a0Suosdei Cambodia Association<\/strong>\u00a0was officially established on\u00a0July 24, 1993<\/strong>, by\u00a0Mr. SONG SENG<\/strong>, as the founder. The association is registered with the\u00a0Ministry of Interior<\/strong>\u00a0under the name \u201cSousdei Cambodia\u201d and holds an official\u00a0Operating License No. 223 \u179f\u1787\u178e<\/strong>, issued on\u00a0February 18, 2008<\/strong>.Through its official e-commerce platform at\u00a0www.suosdei.com<\/a>, the association operates a legitimate business that produces and distributes organic agricultural products, especially\u00a0Sacha Inchi\u00a0<\/b>\u00a0under internationally recognized standards such as\u00a05S<\/strong>,\u00a0GHP<\/strong>, and\u00a0HACCP<\/strong>.<\/p>\n

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2.\u00a0Purpose of This Policy<\/strong>This policy establishes the\u00a0order tracking standards and procedures<\/strong>\u00a0to be followed for all customer purchases made through Suosdei Cambodia\u2019s E-commerce platform. It ensures\u00a0transparency, traceability<\/strong>, and\u00a0accountability<\/strong>\u00a0throughout the product delivery cycle, in compliance with\u00a0international trade practices<\/strong>.<\/p>\n

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3.\u00a0Scope<\/strong>This policy applies to:<\/strong>\u00a0All\u00a0customer orders<\/strong>\u00a0placed via\u00a0www.suosdei.com\u00a0<\/a>Internal logistics<\/strong>\u00a0and\u00a0supply chain teams .\u00a0<\/strong>Third-party delivery services<\/strong>\u00a0and partners involved in fulfillment.\u00a0Customer service and complaint resolution<\/strong><\/p>\n

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4.\u00a0Tracking Policy Overview<\/strong>We are committed to providing a secure and transparent process for customers to track their orders from purchase to delivery. The tracking system is designed to : Notify customers of order status changes in real-time.\u00a0Provide accurate shipping information and estimated delivery time.\u00a0Offer direct access to shipping carrier\u2019s tracking tools.\u00a0Support customers through every step of the fulfillment journey<\/p>\n

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5.\u00a0Order Tracking Workflow \ud83d\udce6 Step-by-Step Process Flow :<\/strong><\/p>\n

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Stage<\/th>\nDescription<\/th>\nCustomer Notification<\/th>\nResponsible Party<\/th>\n<\/tr>\n<\/thead>\n
1.Order Confirmation<\/span><\/td>\nCustomer places an order through the website<\/td>\nOrder confirmation sent via email \/SMS with Order ID<\/span><\/td>\nE-commerce System<\/td>\n<\/tr>\n
2. Payment Verification<\/td>\nPayment is confirmed via integrated gateway<\/td>\nPayment receipt issued automatically<\/td>\nFinance Team<\/td>\n<\/tr>\n
3. Order Processing<\/td>\nProduct is picked, packed, and labeled<\/td>\nStatus updated: \u201cProcessing\u201d<\/td>\nWarehouse Team<\/td>\n<\/tr>\n
4. Dispatch<\/td>\nOrder handed over to shipping partner<\/td>\nTracking number sent via email\/SMS<\/td>\nLogistics Team<\/td>\n<\/tr>\n
5. In Transit<\/td>\nProduct is in delivery route<\/td>\nLink to carrier tracking page provided<\/td>\nShipping Partner<\/td>\n<\/tr>\n
6. Delivered<\/td>\nCustomer receives the product<\/td>\nDelivery confirmation via email\/SMS<\/td>\nCustomer<\/td>\n<\/tr>\n
7. Post-Delivery<\/td>\nOptional feedback request sent<\/td>\nCustomer satisfaction survey<\/td>\nCustomer Support<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
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6.\u00a0Information Provided to Customers <\/strong>Each customer will receive the following information automatically : Unique Order Number (Order ID).\u00a0Invoice and Payment Confirmation .\u00a0Name of Courier\/Shipping Company.\u00a0Tracking Number.\u00a0Estimated Delivery Timeframe.\u00a0 Link to Track Shipment in Real Time.\u00a0Support Contact Information<\/p>\n

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7.\u00a0Tracking Tools <\/strong>Customers may track their orders through :\u00a0<\/strong>A\u00a0\u201cTrack Order\u201d <\/strong>section on the website:\u00a0www.suosdei.com\/track.<\/a>Direct tracking links provided via\u00a0email or SMS.\u00a0<\/strong>Contacting\u00a0customer service<\/strong>\u00a0for manual updates<\/p>\n

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8.\u00a0Customer Service Support <\/strong>If customers encounter delays or issues, they are encouraged to reach out through the following channels:<\/p>\n

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  • \ud83d\udcde\u00a0Phone:<\/strong> + 855: 12 45 77 55 \/ 15 74 5577<\/li>\n
  • \ud83d\udce7Email : <\/strong>wts@suosdei.com \/<\/li>\n
  • \ud83d\udcac\u00a0Live Chat or Telegram:<\/strong>\u00a0@SUOSDEI7<\/li>\n
  • \u23f0\u00a0Business Hours:<\/strong> Monday \u2013 Sunday, 7:00 AM \u2013 5:00 PM (Cambodia Time)<\/li>\n<\/ul>\n
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    9.\u00a0Compliance with International Standards<\/strong>Suosdei Cambodia\u2019s Order Tracking Policy is aligned with the following international standards:<\/p>\n

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    • \u2705\u00a0ISO 9001:2015<\/strong>\u00a0\u2013 Quality Management System<\/li>\n
    • \u2705\u00a0UN\/CEFACT<\/strong>\u00a0\u2013 International Trade Facilitation Standards<\/li>\n
    • \u2705\u00a0GS1 Standards<\/strong>\u00a0\u2013 For logistics traceability and product tracking<\/li>\n
    • \u2705\u00a0GDPR-equivalent Privacy Standards<\/strong>\u00a0\u2013 To protect customer data<\/li>\n
    • \u2705\u00a0E-commerce Best Practices<\/strong>\u00a0\u2013 Transparency, timeliness, and customer satisfaction<\/li>\n<\/ul>\n
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      10.\u00a0Policy Review and Updates<\/strong><\/h5>\n

      This policy will be reviewed at least\u00a0once annually<\/strong>\u00a0or whenever significant system or operational changes occur. Updates will be reflected on the website and shared with relevant stakeholders.<\/p>\n

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      \u2705 Final Note<\/h5>\n

      Suosdei Cambodia Association is committed to delivering products with\u00a0reliability, transparency<\/strong>, and\u00a0customer satisfaction<\/strong>\u00a0as the highest priorities. This policy ensures that every order is traceable, accountable, and delivered with care.<\/p>\n

      Thank you for your trust and support.<\/h5>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

      [\/vc_toggle][vc_toggle title=”Suosdei – Business Networking” style=”round” color=”green” el_class=”link”]Ministry of Agriculture\u00a0 Forestry and Fishing \/\u00a0 Contract Farming \/Ministry of Interior \/ Ministry of Commerce \/ Ministry of Industry, Science, Technology & Innovation \/ one product one village \/ ABA Bank \/ GiantFocust Co., Ltd. UNDP CAMBODIA \/ UNIDO CAMBODIA \/ EU-GIZ \/ KHMER ENTERPRISE (KE) \/ Student from other Universities \/ YEAC \/ FASMEC \/ INNOLAP KAMPONG THOM \/ Food Processing TASK Center.\/ CGCC \/ FEEDIFUTURE – USAID[\/vc_toggle][vc_toggle title=”License and Certificate” style=”round” color=”green” el_class=”link”]Coming Soon !??\u00a0 \u00a0………………….<\/strong>[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

      [vc_row el_class=”Manual”][vc_column][vc_column_text css_animation=”slideInDown”] Customer Protection and E-Commerce Policy Suosdei Cambodia Association Website: www.suosdei.com 1. Policy Statement Suosdei Cambodia Association is firmly committed to protecting and promoting the rights, interests, safety,<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2716","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/suosdei.com\/en\/wp-json\/wp\/v2\/pages\/2716","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/suosdei.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/suosdei.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/suosdei.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/suosdei.com\/en\/wp-json\/wp\/v2\/comments?post=2716"}],"version-history":[{"count":100,"href":"https:\/\/suosdei.com\/en\/wp-json\/wp\/v2\/pages\/2716\/revisions"}],"predecessor-version":[{"id":8764,"href":"https:\/\/suosdei.com\/en\/wp-json\/wp\/v2\/pages\/2716\/revisions\/8764"}],"wp:attachment":[{"href":"https:\/\/suosdei.com\/en\/wp-json\/wp\/v2\/media?parent=2716"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}